![]() All shipping costs, duties/import taxes and any other associate fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are not refundable. If your return is accepted and your purchase was made on the website, any amount debited from your method of payment with regard to the product will be credited. If you return product to Devon + Lang via any method other than using the Devon + Lang-issued return shipping label, you shall assume the delivery charges and the legal risks for products returned. Devon + Lang will only assume the delivery charges and the risks of loss and damage when the return shipping label provided by Devon + Lang is applied. The package must be delivered by you to the carrier advised to you by Devon + Lang Support Staff. Only electronic return shipping labels will be provided to you. You are responsible for printing the electronic return shipping label provided to you via email and affixing it to the parcel prior to shipping. If you are asked to return products to a Devon + Lang handling center, a Devon + Lang Support Staff will email you an electronic return shipping label in PDF format from an authorized carrier. ![]() You may be required to return unopened products you no longer want from your order to a Devon + Lang handling center in order to receive credit. After 30 calendar days from purchase, this policy no longer applies. All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are non-refundable. If you are not satisfied with your product for any reason, Devon + Lang will provide a full refund within thirty (30) calendar days of purchase. The Try On Guarantee policy applies to any Devon + Lang product purchased directly from Devon + Lang or from a Devon + Lang authorized dealer.Proof of purchase is required. If the replacement products are still not the right fit, Devon + Lang would be happy to exchange the unopened packages, however, shipping will be at the cost of the customer. Size/Try-On Guarantee program only cover the customer’s first order of a specific product. This program only covers one unopened package and we highly recommend to all our customers to open one size of the product and try it on before opening the rest of your packages. Please note that the 30 days Size/Try-On Guarantee will start the day the package has been received by the customer. Your packages will be shipped to you with the method that was selected in your original purchase. ![]() We will then email you a return label (from Canada Post) and ask you to return all unopened packages.When contacting us, please include your 4 digit order number and the product that you are having difficulties with.Not the right fit? No worries! All you have to do is contact us and we are more than happy to exchange any unopened packages + the one item that you tried on for the correct size. ![]() Once you have received your order, open one size at a time and try on the product.Whether you're purchasing a single item or multiple, you and your purchase are always covered. ![]() Our Size/Try-On Guarantee program allows you to purchase your first order with no worries! Your comfort is our main priority and we understand the stresses of online shopping. What is your return and try-on guarantee policy? Our Size/Try-On Guarantee program allows you to purchase your first order with no worries. ![]()
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